The Results
How is Call Center Software different from other
systems? Simple:
1. Strong Return on Investment: Our system allows you to screen out overhead,
which means your agents spend a larger part of their time on the phone because they're not wasting their time with
manual dialing, busy signals or answering machines. Web Agent Predictive Dialers allow your agents to make 24-30
contacts per hour, while manual dialing averages 6-8 contacts per hour. A performance increase of more than 400%
means that your agents are talking to more potential customers in the same amount of time, which means your closing
ratios will also increase.
2. Controlled Production: Call Center Software also offers you the capability
to control your abandonment rate. This enables you to manage time and the productivity of your team more efficiently.
Real-time reporting means that you can always adjust your dialer settings, without interrupting calling, to keep
your agents performing at peek levels.
3. Management Decision Tools: Decision analysis tools allow you to gauge the
performance of each call center, each agent, each list and each campaign. These reports translate directly to actual
conversion rates and employee shift production ratios, enabling you to completely manage and optimize your marketing
efforts toward real results.
4. Legislative Compliance: We at Call Center Software are often legally compliant
before we're required to be! We keep up with all the latest legislative decisions and mandates and observe all
regulations including "do not call" listings, drop rates and time zone call restrictions-even in those
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require us to. All of the members of our management come from extensive call center industry backgrounds. We are
familiar with our industry and the issues that affect our clients and we strive to always be prepared for the future.
5. Customization to Match your Business Model: As every company has its own way
of doing business, our Web Agent Predictive Dialers allow you to structure your dialing operations to suit your
objectives. You can customize the Call Center Software system to target your market and you can implement strategic
modifications to your contact rate, scripting reporting to suit your needs.
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